Shipping policy

Shipping Policy

Last updated: July 2026

At KnuffelKings, we carefully package every collectible plush to ensure it arrives safely and in perfect condition.

Order Processing

Orders are typically processed within 1–3 business days after payment has been received.

During busy periods, product launches, or holidays, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email with your tracking information.

Shipping Times

Estimated delivery times:

🇪🇺 Europe: 2–7 business days
🇬🇧 United Kingdom: 3–8 business days
🇺🇸 United States: 5–10 business days
🇨🇦 Canada: 5–10 business days
🌏 Rest of the World: 5–15 business days

Please note that these are estimated delivery times and may vary depending on customs clearance and local carriers.

Shipping Costs

Shipping costs are calculated at checkout based on your destination and order size.

We regularly offer free shipping promotions on qualifying orders.

Worldwide Shipping

We proudly ship worldwide from our fulfillment center in Europe, allowing us to provide fast and reliable delivery across Europe and international destinations.

If we are unable to ship to your country, you will be notified during checkout.

Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email so you can monitor your shipment every step of the way.

If you haven't received your tracking email within a few days after placing your order, please contact our support team.

Customs & Import Duties

For orders shipped outside the European Union, customs duties, import taxes, or local fees may apply depending on your country's regulations.

These charges are the responsibility of the customer and are not included in the product or shipping price.

Delays

While we work with trusted shipping partners, unexpected delays may occasionally occur due to:

Customs inspections
Severe weather
Peak holiday seasons
Carrier delays
Other circumstances beyond our control

We appreciate your patience if this happens.

Lost or Damaged Shipments

If your package is lost, arrives damaged, or appears to have been delivered incorrectly, please contact us within 7 days of the expected delivery date.

We'll work with the shipping carrier to investigate the issue and provide the best possible solution.

Incorrect Shipping Information

Please ensure your shipping address is correct before completing your order.

KnuffelKings cannot be held responsible for delays or additional shipping costs resulting from incorrect or incomplete address information provided at checkout.